Data quality. Data quality management: Process measurement questionnaire

Scope

What is ISO/TS 8000‑65 about?

ISO/TS 8000‑65 is part 65 of the multi-series standard that specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.

The following are within the scope of ISO/TS 8000‑65:

• Guiding principles for generating questions from the process outcomes specified by ISO 8000‑61
• One or more questions for each outcome of every process in ISO 8000‑61
• A measurement method based on a simple indicator and measurement scale for each question
• Guidance on how to present the results generated by the questionnaire

ISO/TS 8000‑65 will help you audit the performance of the processes specified by the process reference model in ISO 8000‑61.

NOTE- The following is outside the scope of ISO/TS 8000‑65:

Defining how the questions relate to models of organizational process maturity

Who is ISO/TS 8000‑65 for?

ISO/TS 8000‑65 on process measurement questionnaire for data quality management is useful for:

• Business process departments
• Information systems departments
• Data processing departments

Why should you use ISO/TS 8000‑65?

The ability to create, collect, store, maintain, transfer, process, and present data to support business processes in a timely and cost-effective manner requires both an understanding of the characteristics of the data that determine its quality, and an ability to measure, manage and report on data quality.

ISO/TS 8000‑65 establishes a simple measurement method, based on the high-level reference processes of ISO 8000‑61. Evaluating the data quality management implementation of an organization. Each question has been derived from the outcomes of every process in ISO 8000‑61.

ISO/TS 8000‑65 provides a questionnaire for data quality planning, control, assurance, and support. ISO/TS 8000‑65 also provides a questionnaire for resource provision.

© British Standards Institution 2022

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